Sunrise has documented that a small percent of customers account for a disproportionate share of data usage on the Sunrise network. To ensure that all Sunrise customers have equitable access to the Sunrise network, Sunrise has implemented a Fair Access Policy. Sunrise sets usage thresholds on the amount of data you can upload and download within stated time periods. If you exceed these thresholds, Sunrise will temporarily limit the speed at which you can send and receive data over the Sunrise access network. You will still be able to use the Sunrise Internet access service but your speed will be much slower.

Sunrise may use other traffic management and prioritization tools to help ensure equitable access to the Sunrise network for all customers. Your Sunrise Internet access is not guaranteed and is subject to this Fair Access Policy.

Based on an analysis of typical customers, we have set a rolling 24 hour limit on data usage per customer, called a Usage Threshold. As shown in the table below, this threshold varies based on the service plan you selected. For each service plan, the Usage Thresholds are significantly above the amount of data that is used by a typical customer. Every day, beginning at midnight, we measure your upload and download data usage (“Actual Usage”) to determine if your total Actual Usage.

If at any time your Usage Total is above the Usage Threshold, your usage has violated this policy and we will reduce your Sunrise access speeds, typically to 50% of your plan or slower, and you may experience a loss of connectivity during peak usage periods (collectively, “Reduced Access”). Once your speeds have been reduced you can continue to use the service at the slower speed. Your access speeds will be restored to the original speed levels on the next day.

If, however, you repeatedly exceed this Fair Access Policy 1) your threshold may be reduced, 2) your account may be suspended or cancelled, or 3) your account may be moved to the Upgrade service level, increasing your monthly access fee.

Your use should be typical of the majority of Internet users and consists primarily of Web surfing and a reasonable amount of downloading. The table below shows the monthly Usage Thresholds for each plan. These limits specify the amount of data that you can upload and download before your access speed is reduced. Please note that your Usage Total is far more likely to exceed the Usage Thresholds below if you use peer-to-peer file sharing programs, you use a webcam or you download full length movies, large quantities of music files, full software applications or similar high-bandwidth activities.

Sunrise Daily Usage Thresholds

Standard

Upload/Download Combined Threshold (MB) 500 MB per day.